trail.cam

Terms of Service

Last updated: July 2, 2026

These Terms are a working draft prepared to a practical, ready-to-use standard. They are not legal advice, and because the Service is offered worldwide where surveillance and camera laws differ, a final review against your specific circumstances is prudent before launch. The substantive clauses below are complete, not placeholders.

These Terms of Service ("Terms") govern your access to and use of the website trail.cam and the web application at app.trail.cam (together, the "Service"), operated by SDHC AS, organisation number 926 038 060, Postboks 570 Vestre Glemmen, 1612 Fredrikstad, Norway ("SDHC", "we", "us"). By creating an account or using the Service, you agree to these Terms.

1. Eligibility

You must be at least 18 years old to create an account or use the Service. By registering, you confirm that you are 18 or older and have the legal capacity to enter into these Terms.

2. The Service

The Service allows you to upload images from trail cameras (manually or automatically, including by email), to place and manage cameras on a map, and to have images analysed by our automated systems to detect and classify wildlife and to flag the presence of humans or vehicles. You may share access with other members of your team.

The Service is provided on a subscription basis. Features, limits, and pricing are described at sign-up and may change on reasonable notice.

3. Accounts

You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your login credentials, and for all activity under your account. You must notify us promptly of any unauthorised use. If you grant access to other team members, you are responsible for their use of the Service and for ensuring they comply with these Terms.

4. Subscriptions, payment, and cancellation

Merchant of Record. Payments are processed by Paddle (Paddle.com Market Limited, United Kingdom), which acts as our Merchant of Record and authorised reseller. Paddle — not SDHC — is the seller of record for your subscription and is responsible for processing payment, handling billing, and charging any applicable taxes. Your purchase is therefore also subject to Paddle's buyer terms.

Billing and renewal. Subscriptions are billed in advance on a recurring basis for the billing period you select (for example, monthly or annually) and renew automatically at the end of each period unless cancelled. You authorise Paddle to charge your payment method for each renewal at the then-current price. We will give reasonable advance notice of any price change affecting your renewal.

Cancellation. You may cancel at any time. Cancellation takes effect at the end of your current paid period, and you retain access until then. Except where required by mandatory law, fees already paid are non-refundable, and cancelling does not entitle you to a refund for the current period.

Consumer right of withdrawal. If you are a consumer in the EEA, you have a statutory 14-day right of withdrawal for the purchase of digital services under the Norwegian Right of Withdrawal Act (angrerettloven). Because the Service is supplied to you immediately on subscribing, by requesting immediate access you expressly consent to performance beginning during the withdrawal period and acknowledge that, to the extent the service has been supplied, you lose the right of withdrawal as permitted by law.

5. Your content

You retain all rights to the images and other content you upload ("Your Content"). You grant SDHC a limited, non-exclusive licence to host, store, process, and analyse Your Content solely to provide the Service to you, including running automated detection and making the results available to you and to team members you authorise. This licence ends when you delete the content or close your account, subject to the retention terms in the Privacy Policy and DPA.

6. Your responsibilities as controller of captured footage

This Section is essential to how the Service may lawfully be used.

You acknowledge and agree that:

  1. You are the data controller for the images you capture and upload, including any images that contain identifiable people or vehicles. SDHC acts only as your data processor for that content, as set out in the Data Processing Agreement (Section 9).
  1. You are responsible for having a valid legal basis to operate cameras and to capture, upload, and process footage of individuals at your locations. This includes compliance with all laws applicable to you, which may include data protection, privacy, camera-surveillance/CCTV, trespass, and signage or notice requirements. These laws vary significantly by country and region, and it is your responsibility to know and comply with those that apply to you.
  1. You will obtain any consents and post any notices or signage required in your jurisdiction before capturing footage of people.
  1. You will not use the Service to capture, store, or process footage in any way that is unlawful, that infringes the rights of others, or that is intended to harass, stalk, or surveil individuals unlawfully.

SDHC does not monitor camera placement and does not verify that you hold a lawful basis; that responsibility rests with you.

7. Indemnity

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless SDHC and its officers, employees, and agents from and against any third-party claims, demands, proceedings, losses, liabilities, damages, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) Your Content; (b) your capture, upload, storage, or use of footage through the Service; (c) your breach of Section 6 (Your responsibilities as controller of captured footage); or (d) your breach of these Terms or of any law applicable to you.

SDHC will notify you without undue delay of any claim subject to indemnification, allow you to control the defence and settlement (provided that any settlement imposing obligations on SDHC requires SDHC's prior written consent, not to be unreasonably withheld), and provide reasonable cooperation at your expense. This indemnity does not apply to the extent a claim arises from SDHC's own breach of the DPA or its own unlawful conduct.

8. Acceptable use

You agree not to: misuse or attempt to disrupt the Service; access it by unauthorised means; upload malicious code; infringe intellectual property or privacy rights; or use the Service to violate any applicable law. We may suspend or terminate access for breach.

9. Data protection and the DPA

Our processing of personal data is described in our Privacy Policy https://trail.cam/privacy.html. Because we process personal data contained in Your Content on your behalf, the Data Processing Agreement at https://trail.cam/dpa.html applies to that processing and is incorporated into and forms part of these Terms. By accepting these Terms, you also accept the DPA.

10. Intellectual property

The Service, including its software, design, and content (excluding Your Content), is owned by SDHC or its licensors and is protected by law. These Terms do not transfer any of those rights to you beyond the right to use the Service as permitted.

11. Availability and changes

We aim to keep the Service available but do not guarantee uninterrupted operation. We may modify, suspend, or discontinue features. We will give reasonable notice of material adverse changes where practicable.

12. Disclaimers and limitation of liability

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, for intent or gross negligence, or under mandatory consumer-protection rules that apply to you.

Subject to the paragraph above, and to the maximum extent permitted by law:

13. Termination

You may stop using the Service and close your account at any time (account deletion is handled via support — see the Privacy Policy). We may suspend or terminate your access for breach of these Terms or where required by law. On termination, the licence in Section 5 ends and data is handled as described in the Privacy Policy and DPA.

14. Governing law and disputes

These Terms are governed by the laws of Norway, without regard to its conflict-of-laws rules, and subject to any mandatory laws of your country of residence that apply to you as a consumer.

The courts with jurisdiction over SDHC's registered office in Fredrikstad, Norway shall be the legal venue (verneting) for disputes. Where you are a consumer, you may also be entitled to bring proceedings in the courts of your place of residence where mandatory law so provides.

15. Contact

SDHC AS, organisation number 926 038 060 Postboks 570 Vestre Glemmen, 1612 Fredrikstad, Norway Email: [email protected]